Understanding our deadlines in 4 simple steps :
We receive your order
We have received your order! A confirmation email has been sent to you with your order number #SALSANUEVAXXXX.
Your order will be processed within a few hours, so that production can begin quickly.
Custom manufacturing and quality control
Your SalsaNueva shoes are custom-made according to your preferences: heel height, sole type and color. Production takes between 7 and 10 days.
Once manufactured, each pair undergoes rigorous quality control. Our specialists put all their know-how to work to offer you unique shoes, perfectly adapted to your expectations. Before shipping, our experts check every detail to ensure that your pair meets SalsaNueva's high quality standards, guaranteeing you a product that is both beautiful, comfortable and durable.
We ship your order
Your parcel is on its way! A shipment confirmation email, including your tracking number, has been sent to you. Click here to track your package.
Delivery times :
- 5 to 7 working days: France and Europe
- 15 to 30 working days: America, Asia
- 30 to 45 working days: DOM-TOM, specific territories
Track your parcel regularly with your tracking number!
You've been delivered!
Your parcel has arrived! If you're not at home, it can be dropped off in your letterbox (depending on size) or at your nearest post office.
DELIVERY TIMES BY ZONE
| Delivery zone | Manufacturing | Delivery | Total lead time |
|---|---|---|---|
| France/Europe | 1 week | 1 to 2 weeks | 2 to 3 weeks |
| United States, Canada, Mexico | 2 to 4 weeks | 3 to 5 weeks | |
| Specific territories and overseas territories (see list below) | 3 to 5 weeks | 4 to 6 weeks | |
| Australia, Japan, South Korea, Singapore, Taiwan, Hong Kong | 2 to 4 weeks | 3 to 5 weeks | |
| Turkey | 2 to 4 weeks | 3 to 5 weeks |
List of specific territories and overseas territories :
Guadeloupe, Martinique, Reunion Island, French Polynesia, French Guiana, Jersey, Bosnia-Herzegovina, Montenegro, Serbia, Northern Macedonia, Ukraine, Armenia, Gibraltar, Liechtenstein
Production + delivery = total lead time.
Please note that these times are indicative only. Despite our best efforts to ensure prompt delivery of your orders, delays may occur due to circumstances beyond our control (such as slowdowns in local customs services, blockages at warehouses or airports, etc.). We thank you for your understanding.
SHIPPING RATES
| DELIVERY ZONE | DELIVERY CHARGES |
|---|---|
| France | Available |
| Europe | 6,90€ |
| United States, Canada, Mexico | From €20 |
| Australia, Japan, South Korea, Singapore, Taiwan, Hong Kong | From €20 |
| Turkey | 15€ |
| Cyprus, Malta, Iceland | From €20 |
| Specific territories and Overseas | From €20 |
| Bosnia-Herzegovina, Montenegro, Northern Macedonia, Armenia, Gibraltar, Liechtenstein, Serbia, Ukraine | From €20 |
List of specific territories and overseas territories :
Guadeloupe, Martinique, Reunion Island, French Polynesia, French Guiana, Jersey, Bosnia-Herzegovina, Montenegro, Serbia, Northern Macedonia, Ukraine, Armenia, Gibraltar, Liechtenstein
There are no customs charges for deliveries within the European Union. For other destinations, customs duties and taxes may apply, but are beyond our control.