How can I track my order?

Read on to find out how to track your parcel on our dedicated page. https://shop.salsanueva.fr/apps/trackingmore, helping you stay informed every step of the way.

  • Go to the tracking page at https://shop.salsanueva.fr/apps/trackingmore. Use the tracking number provided in your shipment confirmation e-mail, or click on the link in the e-mail with your order number (#SALSANUEVAXXXX).
  • Check the details of your shipment: Once you've entered the tracking number, click on 'Track' to obtain location information and the current status of your parcel.
  • Identify the local carrier (usually Colissimo): On the tracking information page, usually on the right or in the details section, you'll often find the name of the local carrier in charge of the final delivery of your package.
  • Tracking with number change: The tracking number may change once your parcel has been picked up by the local carrier. This change is common and allows for optimized tracking. If a new tracking number is assigned, it will be updated on the page.
  • Stay informed with the latest updates: Check tracking information regularly for the latest news on your parcel's progress to its destination.